Frequently Asked Questions

  • Why should I book directly on this website?

    Direct bookings provide the best available rate, access to exclusive promo codes and direct communication with our team. No third-party restrictions.

  • Do you offer promo codes?

    Yes, special offers and promo codes are available when booking directly through our website.

  • What time is check-in and check-out?

    Check-in from 2:00pm. Check-out by 10:00am.

  • Is parking free?

    Yes, complimentary parking is available directly onsite, outside, or adjacent to rooms.

  • Is WiFi free?

    Yes, high-speed WiFi is complimentary in all rooms.

  • Are rooms non-smoking?

    Yes, all rooms are strictly non-smoking.

  • How close are you to Mount Panorama?

    Approximately 5-10 minutes by car.

  • Do you accommodate corporate bookings?

    Yes, we regularly host corporate travellers, contractors and project teams.

  • What is your cancellation policy?

    Standard bookings require 24 hours’ notice. Event periods may have specific terms.

  • Do you offer long-stay options?

    Yes, please contact us directly for extended stay enquiries.